Frequently Asked Questions

General

Yes! Popular items may be restocked depending on supplier availability. Follow our social media for restock updates and new arrivals.

Yes! We are a toy distributor and welcome wholesale or bulk order enquiries. Please contact us via email or instagram for more information.

Payments

We accept VISA, MasterCard, Paypal and other secure payment methods available at checkout. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

No, we currently do not offer cash on delivery. All orders must be paid online before shipment.

Returns

We accept returns for defective or incorrect items within 7 days of reviving your order. Please contact us with your order number and photos of the item before returning anything. Please make sure you put items back in their original packaging before you send them back to us. All products are subject to inspection once we receive them.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

As we are a small growing business, we currently only offer shipping within Australia and New Zealand. We do not provide overseas shipping at the moment . We truly appreciate your support and hope to expand internationally in the future!